Returns are accepted within 14 days for refunds or 30 days for exchanges or store credit, with a $6.95 fee; items must be unused with tags, final sale items are not eligible, and one free exchange is available for U.S. orders only.

Once we receive your exchange or return, please allow 5-7 business days for our team to process the exchange / return or give store credit. Return processing times may be extended during / after sale and holiday periods.

All items purchased with a marked down, sale price when your order is placed are FINAL SALE and not eligible for return or exchange. All accessories are FINAL SALE and not eligible for return or exchange.

Once we receive your exchange or return, please allow 5-7 business days for our team to process it or give store credit. Return processing times may be extended during / after sale and holiday periods.

You will receive a confirmation email once you place your order. Make sure to check your junk/spam folders prior to reaching out. If you still can’t find your confirmation email, contact our support team at contact@aurelwear.com

We cannot guarantee any order cancellations once your order has been placed. Please email us at contact@aurelwear.com for any changes regarding size, color, shipping address, or order cancellations. We are unable to edit your order once it has been processed.

Pre-Order items and all orders placed during announced sitewide sales are FINAL and cannot be cancelled or edited.

We cannot guarantee a change in your shipping address if the order has been submitted. Please email us at contact@aurelwear.com for any changes regarding size, color, shipping address, or order cancellations. We are unable to edit your order once it has been processed.

We cannot guarantee any order edits if the order has been placed, so we ask that you double check your order information before submitting. Please email us at contact@aurelwear.com for any concerns regarding your order. We are unable to edit your order once it has been processed.

If you have received your order and believe there are damaged/defective items, please send us an email at contact@aurelwear.com with your order number, detail which of the items are damaged/defective, and include images of the fault. We will make it right.

Manufacturing faults do not include loose threads, color variation between differing fabrics, or wear & tear, as these are natural occurrences.

If you have received your order and believe there are damaged/defective items, please send us an email at contact@aurelwear.com with your order number, detail which of the items are damaged/defective, and include images of the fault. We will make it right.

Manufacturing faults do not include loose threads, color variation between differing fabrics, or wear & tear, as these are natural occurrences.

We would love to help you resolve this as soon as possible. Please contact our customer support team at contact@aurelwear.com with your order number, details on what is wrong, and include images of the mistake. 

Recent orders may show a temporary authorization charge, which usually clears within 48–72 hours; avoid disputing it with your bank, as disputes will cancel your order.

Orders ship Monday–Friday. Delivery times begin after dispatch. Tracking is provided by email. Carrier delays may occur.

Shipping Options

Free Shipping (5–9 Business Days)
Express Shipping (4–7 Business Days).

Yes, we offer free domestic shipping on all orders!

Yes, we do offer international shipping.Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. International customers are responsible for paying the duties and taxes associated with their order. 

Specific lead times will be included in the product description for the specific item(s). If other items are included in your pre-order item order, these will NOT ship until the pre-order item arrives at our warehouse; the entire order will be shipped together. Lead times are estimations and pre-orders may possibly be fulfilled earlier or later than the pre-order timeline listed.

Once your order has shipped, you will receive an email with a tracking number to track your order. Make sure to check your junk/spam folders because sometimes they get sent.

If it has been more than 48 hours since you placed your order, chances are your order has been shipped. Sometimes carriers won’t scan your order until it has reached its destination. Please allow 1-2 business days for your tracking information to update completely. If your order includes a pre-order item, please see the pre-order FAQ for additional information.

We cannot guarantee priority or express shipping options will arrive during their estimated time frames due to individual carrier delays. Please reach out to the carrier for issues regarding any shipping or carrier related delays. Shipping fees are nonrefundable.

We partner with Route for package protection. Add it at checkout to cover lost, stolen, or damaged items.

If not selected, we are not responsible for shipping issues. Please contact the carrier to file a claim.

Please make sure that the shipping address on your order is correct. If it is, make sure to check with neighbors and/or talk to your local carrier. We partner with Route, so if you paid for Route protection and your package cannot be located, you can file a claim here. If you need further assistance, please email us at contact@aurelwear.com