Shipping Policy

This Shipping Policy outlines how Aurel Wear handles order processing, shipping, and delivery.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays).

Once your order is processed, you will receive a confirmation email with tracking information.

2. Shipping Time

Estimated delivery time is 5-10 business days, depending on your location.

Please note that shipping times are estimates and not guaranteed.

3. Shipping Costs

We offer free standard shipping on all orders unless otherwise stated at checkout.

4. Tracking Information

Tracking details will be provided via email once your order has been shipped.

Please allow up to 48 hours for tracking information to update in the carrier’s system.

5. Delays and External Factors

Delivery delays may occur due to factors beyond our control, including:

• Customs inspections
• Carrier delays
• Weather conditions
• High demand periods

Aurel Wear is not responsible for delays caused by these external factors.

6. Incorrect Address

It is the customer’s responsibility to ensure that the shipping address is correct.

If an incorrect address is provided and the package is returned or lost, we are not responsible for reshipping costs.

7. Lost or Stolen Packages

Once the package is marked as delivered by the carrier, Aurel Wear is not responsible for lost or stolen items.

If you experience an issue, we recommend contacting the carrier directly.

8. Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery at contact@aurelwear.com with photos of the product and packaging.

9. International Shipping

We ship internationally. Customers are responsible for any customs duties, taxes, or import fees that may apply.

10. Contact Information

If you have any questions about shipping, please contact us at:

contact@aurelwear.com